Help Center

Sometimes buyers forget to leave a gift message and leave you wondering, "who sent me this gift"? In this case, please contact us through our contact form and provide order number that's on packing slip (if you have). We can use this to look up buyer name for you. However, if your gift was delivered and bought from Amazon....we do not have buyer information so cannot provide you an answer. You will have to call Amazon as they will only give you that information. 

Remembrance Points

Our loyalty program offers rewards to customers who make purchases, engage with us on social media, and celebrate their birthdays with us. By earning points through these actions, you too can redeem them on future orders. Our Remembrance Rewards serve as a thank you to our loyal customers for their continued support and engagement with our brand. Tap the rewards icon  on bottom of your screen to learn more and sign-up free!

Shipping destinations:

• We ship to USA customers FAST, more particularly to those on East Coast where we reside.

Shipping times:

• Most orders take 3-4 business days to be delivered to you and we ship within 1-2 business days. Faster options are also available and can be viewed during checkout based on real-time rates during purchase. 
• If personalizing chimes, the faster you approve design, the faster we can ship.
• International orders take 7-10 business days to be delivered via carrier of choice and we ship within 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All orders vary upon your selection at checkout and depend on carrier real time rates with UPS. Expedited options are also available including 2nd Day Air or overnight air saver.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Shop Pay, and more. 
• All orders over $50 are eligible for Buy Now Pay Later 0% interest
• Cash on Delivery is not available at this time unless your a local business partner of ours.

Note that additional exchange fee may apply if your currency is other than US dollars.

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Understand we want your experience with us a great one, please work with us on acceptable solution. All returns without exchanges may be subject to 10% re-stocking fee. We currently do not offer free returns, postal is responsibility of customer.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items include:Gift cardsDownloadable software productsSome health and personal care itemsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)Book with obvious signs of useCD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@thewindchime.co. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thewindchime.co 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: 

1570 Kings Carriage Rd Grand Blanc, MI 48439. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time frame to receive your exchanged product may vary. If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.

Orders With Gift Message:

If you've provided a gift message during checkout, we will print the message on the greeting card for you. This makes it gift-ready and can be sent beautifully right to recipients address for the ultimate gifting experience. 

Orders Without Gift Message:

If no gift message was included with your order, we will provide a blank greeting card which can be hand-written by yourself if desired. Some customers send directly to their home to do just this, others buy chimes for themselves and not use greeting card.

PERSONALIZATION 

Provide a more meaningful gift with a personalized wind chime. The poems on the front of each sail stay, as shown on product listing. The personalization will replace the tree side of the sail pendant. We can use this side to create whatever you'd like in order to provide a touching gift cherishing those speical memories. Most customers still choose to use our signature tree, then personalize underneath it. Whichever the case, provide us details of your perosnalization on the cart page of checkout. Additionally, ensure you select the personalization option on the product page. If there is no option for personalization on product page, its because its not offered on that product currently but check back!

GIFT MESSAGING

Video message uploads are accepted and can be done immediately after purchase on the Thank You / Tracking Page. You can always come back anytime to this page after purchase to upload your video message. Easily upload your video message from phone or computer and make the gift-giving process have a more personal touch. 

Besides offering our customers free shipping, we also offer free shipping to another recipient in the same order at no extra cost. When checking out with 2 or more items, you have the ability to ship each item to separate addresses. When you do this, you'll earn double the reward points for spreading double the love with the gift, of remembering.

If you purchased through PayPal or ShopPay, the reason your seeing the recipients name for billing is because PayPal only sends us one address. Since it already knows yours, it sends us just the shipping information which is also used for billing by default. No worries, no invoice will be included and your transaction still went through. You can confirm this by checking your email for an Order Confirmation. You will be allowed to change shipping address after checkout, however the billing cannot be changed after purchase. To avoid this problem in future, create an account free so you can store default address and re-order products faster. Not to mention, build up some pretty awesome rewards!

We ship from Southeast Michigan and can reach nearly all states reasonibly fast. However, west coast sometimes can take longer. If sending as a gift and directly to funeral home, we suggest leaving a gift message with order which can be done on the cart page of checkout. Also, select appropriate shipping speed at checkout to ensure timeliness of delivery. Please note, if personalizing we will not ship until we get your approval of design. So stay close to email and check SPAM folder. Thank you!

**Our indoor shepherd's hook pairs perfectly with our chimes and presents well at funerals. 

Yes you can! It's best to have white background and close up so we can extract the details into a single color design, almost like a sketch. Be sure to email us directly to work through a custom order. All designs will be emailed and held for approval prior to shipping for up to 2 days, before auto-approving. 

Our ship to multiple addresses feature will take your original order and cancel it. Our system then creates 2 new orders each with the seperate address provided. Tracking will be provided for each order and helps streamline communication on both your shipments.

If you purchased 1 Chime and the order still cancelled, it's most likely because you started to ship to multiple addresses process but may have changed your mind. In these instances, the order still gets cancelled and new ones are generated. 

Rest assured you didnt get charged twice and confirmation emails of the new orders are in your inbox. Let us know if you have any further questions or concerns, we're happy to help answer and support you for the best customer experience. 

Thank you for shopping us!!