Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. All returns without exchanges may be subject to 10% re-stocking fee. We currently do not offer free returns, postal is responsibility of customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items include:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@thewindchime.co
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items may be exempt from refunds.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thewindchime.co and send your item to: 3235 E Reid Road, #7 Grand Blanc MI 48439.
Gifts
If the item was marked as a gift when purchased and shipped directly to recipient, refunds will NOT be given if UPS has provided a POD (at which we'll provide to you). Please have the recipient check with neighbors or all entrances of their home to be sure. Any LOST packages deemed by UPS will be replaced.
SHIPPING
To return your product, you should mail your product to: 3235 E Reid Road, #7 Grand Blanc MI 48439.
You will be responsible for paying for your own shipping costs for returning your item if you decide to change your mind on the purchase and item is in salable condition. Shipping costs are non-refundable.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.
Shortly about us
Family-owned and operated in Grand Blanc, Michigan, our story began during the challenging days of the COVID pandemic, when our families, like so many others, faced profound loss. The tradition of sending flower arrangements, while heartfelt, became overwhelming, with countless arrangements requiring coordination. We sought a more enduring and meaningful way to honor those we lost. That’s when The Wind Chime Co was born. Our mission is to provide a heartfelt alternative to flowers through our carefully crafted and beautifully packaged memorial wind chimes. These chimes are more than just a gift—they're a lasting tribute that brings comfort and peace to grieving families. From the moment the recipient opens our thoughtfully designed packages, they feel the love and care we've put into every detail. Our dedicated team ensures that each product is hand-packaged with the utmost care in our shop. Timeless designs, our gifts are truly one-of-a-kind, offering a meaningful gesture to those navigating the difficult journey of loss. We’re honored to serve our customers and retail partners, and we’re committed to offering a meaningful gift that will be forever cherished.
Our mission and values
Our mission at The Wind Chime Co is providing innovative products with trust, understanding and care. Our team is passionate to provide quality customers come to love and pride ourselves on bringing both joy and comfort, especially to those that lost loved ones.
Signature tree
You can identify our serenity memorial wind chimes by the signature tree. Look closely and you’ll spot our tag.
More information
Operating Hours
Monday - Friday 9am - 4pm EST
Saturday & Sunday - Closed
Location
3235 East Reid Road, Grand Blanc MI 48439
Contact Us
Email: support@thewindchime.co
Phone: (810)-866-4195