Order & Shipping Policy

Order Policy:

For any orders with personalization, a design proof will be emailed to you for approval. If after 2 nudges and no response, we will ship order to ensure timliness delivery. So please please please check your email or reach out with any questions or concerns. Thank you very much for coroperating with us to make you a beautiful gift with speedy delivery. 

Shipping Policy:

We know how important delivery speed is to customers, which is why we have partnered with logistic companies such as Amazon, UPS, DHL, USPS. Based on the best way to route order to your residence, we use the appropriate carrier and ship in timely matter to you. We also have inventory through-out the USA. This combination provides much faster delivery vs other marketplaces. Shipping options include standard, 2-day, and even overnight shipping so you can recieve the product when YOU want! Here's the Shipping Tiers used at The Wind Chime Co which can also be found at checkout:

Free Standard Shipping: 5 -7 Day Delivery

Expedited Shipping: 3 - 5 Day Delivery

UPS 2nd Day Air Shipping: 2 Day Delivery

*If purchased directly through Amazon.com, your eligible for Free 2-Day Prime Shipping or same-day. There is 24hr processing window before product ships, please note this for all orders. Sunday's are not considered business day**

Thank you for shopping with us!