Order & Shipping Policy

Order Policy:

For any orders with personalization, a design proof will be emailed to you for approval. If after 2 nudges and no response, we will ship order to ensure timliness delivery. So please please please check your email or reach out with any questions or concerns. Thank you very much for coroperating with us to make you a beautiful gift with speedy delivery. 

Shipping Policy:

We know how important delivery speed is to customers, which is why we have partnered with UPS and USPS offering various options for our customers. Keep in mind west coast may be back end of delivery times. Shipping options include standard, 2-day, and even overnight shipping so you can recieve the product when YOU want! Here's the Shipping Tiers used at The Wind Chime Co, which can also be found at checkout:

UPS GROUND/GROUND SAVER: 4 -6 Day Delivery

UPS 2ND DAY AIR: 2 Day Delivery

UPS NEXT DAY AIR SAVER: 1 Day Delivery

*There is up to 24hr processing window before product ships, please note this for all orders. Saturday/Sunday are not considered business day**

Thank you for shopping with us!