Memorial Tree Hugger

Orders With Gift Message:

If you've provided a gift message during checkout, we will print the message on the greeting card for you. This makes it gift-ready and can be sent beautifully right to recipients address for the ultimate gifting experience. Don't forget to say who its from!

Orders Without Gift Message:

If no gift message was included with your order, we will provide a blank greeting card which can be hand-written by yourself if desired. Some customers send directly to their home to do just this, others buy chimes for themselves and not use greeting card.

Presentation: 

Gifts from The Wind Chime Co are special and meaningful to both the giver and receiver. Every component of the wind chime has a special place in the black velvet interior box. Personalized sail showcased nicely with love note and greeting card neatly tucked inside slots of the magnetic premium gift box. We know how delicate the occasion is, which is why we put much thought and care into how our gift presents to the recipients.

PERSONALIZATION 

Provide a more meaningful gift with a personalized wind chime. The poems on the front of each sail stay, as shown on product listing. The personalization will replace the tree side of the sail pendant. We can use this side to create whatever you'd like in order to provide a touching gift cherishing those speical memories. Most customers still choose to use our signature tree, then personalize underneath it. Whichever the case, provide us details of your personalization by selecting the personalization option on the product page. If there is no option for personalization on product page, it’s not offered on that product currently but check back soon!

Note that proofs are sent for any personalization so please check email and status of your order updates. Any dormit design approvals will be auto-shipped without approval if aged. So please stay close to email to ensure timely delivery and your satisfaction.

We do sell our chimes on Amazon and have maintained a 5 star Feedback Score. Here are pro's from buying from both Amazon and our website: 

Amazon:

• Free PRIME Shipping
• Handwrite your note before gifting

Website/Etsy:

• Personalize product
• Send direct to recipient with gift message printed on card
• Hand packaged

In summary, if you want fast and free shipping plus handwrite your own note, Amazon is your place to buy. If you want to personalize, have it carefully packaged, and send directly to recipient with gift message printed on card insert, then our website or Etsy is best. So depending on the ocassion and what you need, will determine where it's best to purchase. 

Shipping Destinations:

• We ship from Michigan, USA. 
• International orders are accepted.

Shipping Times:

• Most orders take 3-4 business days to be delivered to you. Processing window before shipment begins can be up to 24hours. Faster options are also available and can be viewed during checkout based on real-time rates during purchase. Please note shipping days are approx and provided by carrier. We are not responsible for carrier delay's or shipping speeds that exceed service provided. Example being UPS GROUND will never arrive next day, even though the carrier may show deliver in 1 business day. Only NEXT DAY AIR SAVER can be delivered in 1 business day.
• If personalizing chimes, the faster you approve design, the faster we can ship. This is critical when selecting express shipping. We will not ship your item until we got your design approval. If your feedback is dormit for several days, we may ship the item based on personalization details you provided, even though it was not approved. So please check email when requesting personalization of our products. 
• International orders may take 7-10 business days to be delivered via carrier of choice and we ship within 1-2 business days. Duties responsible of the buyer.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All orders vary upon your selection at checkout and depend on carrier real time rates with UPS. Expedited options are also available including 2nd Day Air or Next Day Air Saver.
• Shipping is non-refundable unless order is cancelled prior to shipping.

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. We currently do not offer free returns, postal is responsibility of customer. To be eligible for a return, your item must be unused and in the same condition that you received it. Must also be in the original packaging. Understand we want your experience with us a great one, please work with us on acceptable solution. All returns without exchanges may be subject to 10% re-stocking fee. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items include: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Support@thewindchime.co. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thewindchime.co

SHIPPING

To return your product, you should mail your product to: 

3235 East Reid Road Ste 7&8
Grand Blanc, MI 48439

Provide us your tracking number to expedite refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time frame to receive your exchanged product may vary. If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.